Most brands think spanning multiple continents means inconsistent experiences and operational chaos. Antler proved the opposite is true.When volume jumped 22% (141k to 172k tickets), Antler could have fragmented further. Instead, working with Compass Experience Labs, they unified operations across UK, US, and Australian markets into a single, seamless experience machine—and the results were staggering.
Download the case study to see the numbers:
Response times: 1h 48m → 10m 38s (90% improvement)
Higher volume, higher quality: +22% tickets with improved CSAT
24/7 coverage without quality drops across any region
The counterintuitive insight? Global scale isn't a liability—it's what separates winning brands from those still fighting time zone battles. See how Antler turned operational complexity into their strongest competitive advantage.
