A turnkey customer support solution gives you the peace of mind to focus on driving your business forward, not managing the day-to-day.

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Preferred Partners

Compass partners with CRM tools like Zendesk, Gladly, Kustomer, Gorgias and Salesforce to provide first-rate customer experience across multiple channels.

SOLUTIONS

Customer retention is the new customer acquisition. We partner with you to power growth through exceptional service.

Compass builds tailored, growth-focused solutions that drive customer loyalty for our partner brands. Our service offerings allow your customers to get the experience they deserve with every interaction.

Customer Experience

Enhance customer experience with faster resolution times and multiple contact channels. By offering around-the-clock service via email, phone, chat, SMS, social media, and more, your customers can reach you at their convenience and where they are most comfortable.
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Retention

Increase your customer loyalty with meaningful experiences. Our services will help simplify processes, allowing your brand to increase Customer Lifetime Value (CLV) and Customer Satisfaction (CSAT) while decreasing the level of effort required to keep customers happy.
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Technical Support

Our in-house support allows us to optimize and maintain your CRM. From notifications to dispositions, routing to macros- we've got you covered.
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Social

Advance your brand presence by conversing with customers on your social platforms. We are committed to offering cutting edge customer experience technologies that will provide your business with essential data, allowing you to efficiently segment customers and tailor your offerings.
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Revenue Growth

Our services allow you to take advantage of valuable sales opportunities with your customers. And our dedicated agents who represent and truly understand your brand, allow you to receive targeted feedback from customers, ultimately providing insights that drive conversion and reduce churn.
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CX Consulting

Selected clients we serve

A prominent subscription-based, e-commerce brand has worked with Compass for three years. When the partnership began, the brand was struggling with high operating costs.

15%
Reduction in overall Operating Expenses
95%
CSAT achieved - 5x ROAS by Adding Proactive Chat
20%
Customer Win-Back Rate via Chat
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"Compass has been an excellent partner, allowing us to scale our team quickly while providing an awesome experience for our customers."
Brian Kaufman
Customer Experience Manager at Bespoke Post

A leading apparel brand with a cult following partnered with Compass to increase their customer satisfaction (CSAT) across multiple channels.

75%
increase in sales YoY
40%
increase in customer service tickets YoY
12%
- 12% decrease in operating costs YoY
33%
decrease in ticket resolution times
A woman sites behind her laptop screen.
"Compass' tailored solutions, informed by years of expertise with e-commerce retailers, helped decrease operating costs while increasing customer satisfaction and driving sales."

A specialty food delivery service enlisted Compass to enhance their customer experience while continuing to focus on developing new offerings.

97%
Customer Satisfaction Rate (CSAT)
22%
Average Order Volume (AOV) increase within 6-months
30%
Conversion rate for chat tickets.
A man standing with a laptop in hand.  He appears to be delivering a presentation to a group.
Compass developed a revenue-focused growth strategy by increasing the number of contact methods available to customers. By adding live channels (chat and phone service), Compass' customer service team was able to convert potential customers to loyal subscribers at an unprecedented pace.