We empowered a prominent subscription-based, eCommerce brand to define a customer approach that transformed their bottom line.
"Compass has been an excellent partner, allowing us to scale our team quickly while providing an awesome experience for our customers."
Director, Customer Experience at Bespoke Post
Our teams helped a leading apparel brand with a cult following translate its brand love to even greater customer satisfaction (CSAT) across multiple channels, resulting in significant growth.
decrease in ticket resolution times
"Compass' tailored solutions, informed by years of expertise with e-commerce retailers, helped decrease operating costs while increasing customer satisfaction and driving sales."
We enabled a growth-focused food delivery service brand to maintain focus on offer development while our customer experience experts successfully converted leads into loyal subscribers.
Compass developed a revenue-focused growth strategy by increasing the number of contact methods available to customers. By adding live channels (chat and phone service), Compass' customer service team was able to convert potential customers to loyal subscribers at an unprecedented pace.