Enterprise

The Full
Compass Experience

We build and train complete service teams for the world’s largest brands—not as another BPO, but as strategic partners delivering exceptional experiences that drive loyalty and growth.

Unlock Your CX ROI

With deep expertise in customer interactions, we hire and train agents who authentically represent your brand. As a result, our clients see increased revenue, higher order values, fewer returns, and stronger conversion rates.

We offer global 24/7 support in over 350 languages, with offshore and nearshore talent across the U.S., Philippines, Latin America, and the E.U. Our commitment is to deliver exceptional customer service at every level.

Powered by proprietary technology and AI, our platforms analyze customer behavior, optimize workflows, and enhance agent training. Real-time data insights help us deliver seamless and efficient support tailored to your brand’s needs.

How it works —

/01

Comprehensive Brand Analysis

An analytical deep dive into your brand to thoroughly identify the customer service challenges you're facing and develop targeted strategic solutions.

/02

Build & Train Your Team

We create tailored support systems, select optimal customer connection platforms, and build dedicated teams of skilled agents working exclusively for your brand with accelerated training.

/03

Workforce Management

Our technology tracks agent performance in real-time, ensuring your brand is always optimally staffed to handle any volume while maintaining consistent service quality.

How we add value

Global Footprint

We meet customers where they are, offering 24/7 service over multiple contact channels, including email, phone, chat, and social media.

Unique Approach

We avoid a one-size-fits-all approach, treating each channel as a unique challenge and handling them accordingly—phone calls differently from emails, for example.

New Channels

Our custom solutions may include introducing new channels your brand hasn't previously utilized.

Customized Reporting & AI

We were founded by a team of operators who understand the complexities of building a business and the importance of delivering exceptional customer service. Learn More

Integrate With our Preferred Platform

We integrate with your preferred customer service platform, including Zendesk, Gorgias, Kustomer, and more.

Unlock Data & Information

We provide reporting that can unlock information about purchasing decisions and help you better segment your buyers.

SherpaCX platform

Our proprietary SherpaCX platform tracks agent performance and productivity, ensuring efficient service through documented coaching, streamlined QA, and real-time metrics.

Cutting-edge Technology & AI

outsource customer service for small business

We use cutting-edge technology and AI, and our proprietary technology analyzes customer behavior, streamlines workflows, and enhances agent training.

Fully Insured

We are fully insured and undergo annual assessments by an external governance, risk, and compliance firm.

Customer Retention

Compass has a proven track record of enhancing customer satisfaction and loyalty to your brand. We consistently boost Customer Lifetime Value and Customer Satisfaction scores, driving increased revenue.

Customer Service

outsourced omnichannel customer experience management

We simplify customer service processes, making them more efficient.

Unlock Information

We offer continuous training for agents to ensure they grow and can meet customers' continuing and changing needs.

Agent Performance

We consistently analyze agent performance to ensure faster resolution times.

Low Turnover

We have an incredibly low agent turnover rate, so you can feel confident that your team knows your brand inside and out.

CX Consulting

Retention doesn’t begin and end with customer service. Compass supports your brand as a whole, providing recommendations to improve the overall customer experience.

Analyze Data

We capture and analyze data from customer interactions to help improve your website’s static content and recommend modifications to your website's usability.