Small Business Customer Service Outsourcing

Transform CX Into Revenue Growth

Complete customer service infrastructure with dedicated teams, proprietary technology tools, and measurable outcomes that drive revenue and strengthen brand loyalty. Founded by startup experts who deliver cost-effective solutions for your toughest customer service challenges.

Unlock Your CX ROI

A sample of our partnerships — many Fortune 500 clients remain confidential

Our Solutions

Transform Support Into a Profit Driver for Growth

Cut costs, scale faster, and deliver better customer experiences with flexible, always-on support that drives measurable business growth worldwide.

24/7 phone, email, chat, SMS scalable up to 350+ languages

Proven ROI through strategic saves

Cut response times + increase weekly CSAT scores

AI-enhanced human agents trained on your product

Revenue-focused approach via retention and upsells

Proven Results

Economics of
Customer Service

Proactive Problem Elimination

Hiring dedicated support: $50K per agent (plus benefits, training, attrition)

Compass Core: Enterprise agents at a fraction of the cost, from day one

24/7 phone, email, chat, SMS support scalable up to 350+ languages

Revenue-First Approach

Our speed-optimized support approach is designed to boost conversion rates

Agents trained to turn returns into new revenue, not just refunds

Strategic saves program with a proven ROI

Proactive service boosts retention and strengthens customer lifetime value

Immediate Impact

Higher CSAT driven by experienced agents (2.4-year avg tenure vs 8-month industry avg)

Built by startup experts who understand growing business challenges

Start supporting customers tomorrow, not in 6 months after hiring and training

Expertise

Our Industry Knowledge Becomes Your Competitive Advantage

Retail & Ecommerce

Beauty & Wellness

Healthcare

Celebrity Owned Brands

Travel & Hospitality

Restaurants & Food Service

Financial Services

Supply Chain & Logistics

Energy & Utilities

What Sets Us Apart

Our Competitive Advantage

Efficiency Through High Employee Retention

Instant Global Scale

Any Platform Integration, Weeks Not Months

AI That Drives Actionable Insights

Proprietary Tech for Workforce Optimization

Enterprise-Grade Security

Client Results:
From Cost Reduction to Revenue Growth

See Case Studies

If your customer needs the best of the best, look no further. Compass is it.

Leanna N.

Director of CX, Victoria Beckham Beauty

Compass has been instrumental in our company’s customer journey growth. By streamlining customer support operations, proactively managing customer relationships, and optimizing internal processes, they’ve helped us reduce costs while increasing customer satisfaction by over 20%.

Sid B.

Managing Member, ABC Carpet & Home

Compass Experience Labs has been a trusted partner for over seven+ years, helping us scale without losing sight of what matters—our customers. They keep things running smoothly, drive impact, and support our growth every step of the way.

Tom C.

Chief Supply Chain Officer, NOBULL

customer service outsourcing customer experience

Proven Process,
Measurable Impact

Our proprietary process transforms customer service into a strategic advantage through expert hiring, immersive brand training, and AI done right—delivering behind-the-scenes excellence. We get agents to proficiency fast while maintaining the quality standards that drive customer loyalty and measurable business growth.

The Company We Keep

A sample of our partnerships — many Fortune 500 clients remain confidential

See More Case Studies

Delivering Real Results

See More Client Successes

Improvement in First Response Time

93

%

Average Customer Satisfaction Rate (CSAT)

97

%

Average Order Value increase within 6 months

22

%

Reduction in Excess Customer Appeasements

16

%

Reduction in Internal Staffing Costs by Outsourcing CX Operations

45

%

Unlock Your CX ROI

The Compass Competitive Advantage

Our Team

We’re not just another outsourcing company.

We were founded by a team of operators who understand the complexities of building a business and the importance of delivering exceptional customer service. Learn More

Our Technology

Backed by cutting-edge tools to deliver superior results for our partners.

We invest in a proprietary hiring process, knowledge centers to accelerate agent onboarding, and performance management technologies. Learn More

Our Agents

We prioritize our agents' careers and well-being.

outsourced omnichannel customer experience management

The results speak for themselves. Our above-average tenure and exceptional eNPS score reflect our strong support.

Transparency

We believe in keeping our partners fully informed.

This enables us to align on goals, proactively address challenges, and cultivate strong, collaborative partnerships.

Global Presence

We provide global support 24/7, in over 350 languages.

We provide global coverage across three regions and offer support in over 350 languages. With our expansive footprint and 24/7 operations, we minimize costs while maximizing efficiency and quality.

Beyond Outsourcing

Case Studies & Whitepapers

We're not just another BPO. See how we transform service into a competitive advantage by treating your customers and employees like our own.

See More Case Studies

The 3-Step Action Plan for Tariff Resilience Every Brand Must Implement Now from A Trade Policy Expert

Whitepaper

The 3-Step Action Plan for Tariff Resilience Every Brand Must Implement Now from A Trade Policy Expert

Case Study

The Global Scale Paradox: How Antler Turned 3-Continent Operations Into Their Secret Weapon

Case Study

The Hidden Profit Driver: How NOBULL Turns Customer Service into 5x ROI
‍

Whitepaper

The Customer Service Investment That Drives EBITDA Growth in a Tariff-Constrained Economy

Case Study

How Compass Experience Labs Transformed Victoria Beckham Beauty's Customer Experience into a Luxury Powerhouse with Trust and Transparency

Whitepaper

The 3-Step Action Plan for Tariff Resilience Every Brand Must Implement Now from A Trade Policy Expert

Case Study

The Global Scale Paradox: How Antler Turned 3-Continent Operations Into Their Secret Weapon

Case Study

The Hidden Profit Driver: How NOBULL Turns Customer Service into 5x ROI
‍

Whitepaper

The Customer Service Investment That Drives EBITDA Growth in a Tariff-Constrained Economy

Case Study

How Compass Experience Labs Transformed Victoria Beckham Beauty's Customer Experience into a Luxury Powerhouse with Trust and Transparency

Whitepaper

The 3-Step Action Plan for Tariff Resilience Every Brand Must Implement Now from A Trade Policy Expert

Case Study

The Global Scale Paradox: How Antler Turned 3-Continent Operations Into Their Secret Weapon

Case Study

The Hidden Profit Driver: How NOBULL Turns Customer Service into 5x ROI

Whitepaper

The Customer Service Investment That Drives EBITDA Growth in a Tariff-Constrained Economy

Case Study

How Compass Experience Labs Transformed Victoria Beckham Beauty's Customer Experience into a Luxury Powerhouse with Trust and Transparency

Time to Flip Service

From Cost Center to Growth Engine

Get Started

Transform CX Into Revenue Growth

_Solutions
_{We Build Support That Feels
Like Your Brand, Not Ours}

Our Solutions