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A prominent subscription-based, e-commerce brand has worked with Compass for three years. When the partnership began, the brand was struggling with high operating costs.
How Compass Helped:
- 15% reduction in overall Operating Expenses
- 95% CSAT achieved
- 5x ROAS by Adding Proactive Chat
- 20% Customer Win-Back Rate via Chat
case study
"Compass has been an excellent partner, allowing us to scale our team quickly while providing an awesome experience for our customers."
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