At Compass, we offer customized solutions for each of our clients. As an expert in customer care, we are the only partner your brand will need to offer a truly omnichannel experience across the channels that matter most to you.
We take a deep dive into your brand to fully understand your customer service challenges and opportunities. A thorough and analytical approach allows us to understand your customer profile and determine the best solution to support your business' growth.
Based on our analysis of your business, we will propose a custom solution for your needs. We will determine the best platforms to reach your customers and the amount of support your brand requires. To provide the best care possible for your customers, our team frequently reviews your brand's needs and makes dynamic adjustments to your support.
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We develop and deliver bespoke strategies, building on long-term learnings to enhance customer experience with every interaction. Compass' customer care drives customer conversions and increases retention rates.
Enhance customer experience thanks to faster resolution times and multiple contact channels. Allow your customers to reach you at their convenience and where they are most comfortable by offering around-the-clock service via email, phone, chat, social media, and more.
Increase your customer loyalty with meaningful experiences. Our services will help simplify processes, allowing your brand to increase Customer Lifetime Value (CLV) and Customer Satisfaction (CSAT) while decreasing the level of effort required to keep customers happy.
Our in-house technical support team allows us to set-up and maintain a sustainable multichannel customer experience for your brand. Using tools such as Zendesk or Looker also enables us to provide robust reporting about your customers and their needs.
Advance your brand presence by conversing with customers on your social platforms. We are committed to offering cutting edge customer experience technologies that will provide your business with essential data, allowing you to efficiently segment customers and tailor your offerings.
We are committed to helping your business transition into the omnichannel world. Our services allow your customers to stay in touch with you on their preferred platform, including ones your brand would not typically use. Our vast reach will allow you to receive more feedback from more customers, ultimately driving additional revenue to your brand.
Customer Experience is more than just direct contact. We will use your customer feedback to help you enhance your website and provide educated recommendations on your overall experience. Our team will capture and analyze data from customer interactions to help drive your website's static content.
