CEO

Erin Armendinger

Erin Armendinger is the CEO of Customer Experience Labs and a dedicated advocate for improving customer and employee journeys. Holding a Bachelor of Arts in International Relations and Economics from American University and a Masters of Business Administration in Strategic Management from The Wharton School at the University of Pennsylvania, Erin has developed and executed innovative service models from the ground up to enhance customer relationships with businesses. A passionate leader, Erin's career spans across multiple practices, including retail, real estate, tech start-ups, academia, and more.